Refund policy

Last updated: November 9, 2026

Returns and cancellations

You may request a return within 14 days after the last item on your order is delivered.

Where returns are accepted, items must be unused and in the same condition you received them, with tags where applicable, and in their original packaging (or as otherwise indicated in the return instructions). We may reduce your refund if an item has been used, damaged, or handled more than necessary to check it.

Who pays for return shipping

Unless the item is defective, damaged in transit, or not what you ordered, you pay the direct cost of return shipping. We will tell you how and where to send the return after we approve your request. We do not provide a free return label for change-of-mind returns.

If the item is defective, damaged, or wrong, contact us first. In those cases we will cover return shipping and offer a refund or replacement.

How to start a return or cancellation

Write to support@happyfloof.shop (or start the request from your account if available) before sending anything back. Items sent back without a prior request may not be accepted.

You can ask to cancel or remove items until the order has shipped.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exchanges

Contact us about exchange options before returning your item.

European Union right of withdrawal

If you are a consumer in the European Union and buy online, you generally have the right to withdraw from the contract within 14 days of receiving the goods, unless an exemption applies. After you notify us, you must return the goods within 14 days.

We will refund eligible withdrawals within 14 days of being informed of your withdrawal, but we may withhold the refund until we receive the goods back or you provide evidence that you have sent them back.

For eligible withdrawals we refund the product price and the cost of standard delivery if you paid for delivery. We are not required to refund any extra amount you paid for a faster or premium delivery option.

Under EU rules, we may ask you to pay the direct cost of returning the goods when you withdraw for change of mind, provided you were informed of this before purchase. This policy is that notice: return shipping for change-of-mind returns is paid by the customer.

Refunds

After we receive and inspect your return, we will tell you whether the refund is approved. Approved refunds go back to your original payment method. Your bank or payment provider may need extra time to post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered as required.

Contact

support@happyfloof.shop